Privacy Policy – MFD HOLDINGS SDN BHD

Commitment to Your Privacy

At MFD HOLDINGS SDN BHD, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.mfdesign.com.my). By using our website, you agree to the collection and use of information in accordance with this policy.

---

Scope

This Privacy Policy covers all personal information provided to MFD HOLDINGS SDN BHD through our website (www.mfdesign.com.my), including customer inquiries, purchases, and marketing interactions.

We comply with applicable privacy laws, including Malaysia’s Personal Data Protection Act (PDPA) 2010, to ensure transparency and data protection.

---

Types of Information Collected

1. Website Visitor Information

We collect general, non-personally identifiable data about website activity, including:

• Number of visitors
• Pages viewed
• Duration of visits
• Browser type and device information

This information is collected anonymously and in aggregate for website performance analysis and to improve user experience.

2. Personally Identifiable Information

We only collect personally identifiable information when voluntarily submitted by you through forms, account registration, surveys, or customer support inquiries.

This may include:

• Full Name
• Contact Number
• Email Address
• Mailing & Billing Address
• Order Details (Product Model, Purchase Date, etc.)
• Feedback or Inquiries

Providing this information is optional, and most areas of our website remain accessible without submission.

---

How We Use Your Information

Your personal data is collected to:
✅ Process and fulfill orders, including delivery coordination
✅ Respond to inquiries and provide customer support
✅ Improve our products, services, and marketing efforts
✅ Send newsletters, promotions, or updates (only with your consent)
✅ Conduct customer satisfaction surveys and market research

Third-Party Sharing:
We do not sell your personal information. However, we may share necessary data with:

• Logistics & Delivery Partners (to ensure order fulfillment)
• Payment Processors (for transaction security)
• Marketing & Research Agencies (to improve customer experience)

All third-party partners are bound by confidentiality agreements and comply with relevant privacy regulations.

---

Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. These are small files stored on your device that help us:
✔ Recognize returning visitors
✔ Personalize website content
✔ Analyze site traffic and trends

You can disable cookies via your browser settings, though some features may not function optimally.

---

Security Measures

We implement industry-standard security measures, including:
🔒 SSL Encryption – Protects sensitive data during transmission
🔒 Secure Payment Processing – Transactions are processed through verified payment gateways
🔒 Restricted Access – Only authorized personnel handle customer data

Despite our security measures, no online system is 100% secure, and we encourage users to take precautions when sharing personal information online.

---

Third-Party Links

Our website may contain links to external websites (e.g., social media platforms or partner sites). This Privacy Policy does not apply to third-party websites, and we recommend reviewing their respective privacy policies.

---

Legal Compliance & Data Retention

We may disclose personal information when required to:
✔ Comply with legal obligations
✔ Enforce website terms and conditions
✔ Protect the rights, property, or safety of MFD HOLDINGS SDN BHD, its customers, or others

We retain personal data only as long as necessary to fulfill business and legal requirements.

---

Your Rights & Choices

Under the Malaysia PDPA 2010, you have the right to:
✅ Access – Request a copy of your personal data
✅ Update – Correct any inaccurate information
✅ Withdraw Consent – Opt out of marketing communications
✅ Delete Data – Request data deletion (subject to legal retention requirements)

To exercise your rights, contact us at:
📩 Email: privacy@mfdesign.com.my

---

Privacy Policy Updates

MFD HOLDINGS SDN BHD reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page, and continued use of our website constitutes acceptance of these changes.